All property owners who have their email on file with the Association Office had an account pre-made for them. All others will need to create a new account.
The Association office will need to confirm your account, before you will be able to login and have access to the app. After account creation, please allow a minimum of one (1) hour before trying to login. When your account is confirmed, you should receive an email with your temporary password.
If you did not receive the email, simply use the last four (4) digits of your phone number. If you experience trouble logging in, please contact the Administration office, or on weekends Public Safety Dispatch.
Membership IDs & User Profiles
It is recommended that all property owners and residents of the community download the app to utilize it as the Membership ID.
Your user profile will now function as your Membership ID. All profiles must have an address and photo attached to it. You can also add a bio, and make your phone number, email, and physical address visible to other app users. Make sure you update your preferences to your desired settings.
To access your profile, select the 'Profile' button at the top left corner of the homescreen.
All children aged nine (9) and older who do not have access to a smartphone or their own email address will need to have a family profile created for them. To add family members, select the 'Add Family Members" from the list of blue, square, smart buttons on the homescreen. You will be asked to provide the name, birthdate, and photo of the child being added. To add multiple children, please make multiple requests.
Once the request is submitted, the Association office will create your child a family profile and will link it to the main property owners account.
Once all family profiles are created and linked, they will become visible under your ID. Select 'My ID' in the top right corner of the homescreen. Scroll down to the bottom of the page, you will see an area titled 'Include Family Members' this is where all linked profiles will appear, family and guests.
Guest Passes
Only four (4) guest passes are allotted per property, as stated in Rules & Regulations section 2.5
Guest pass requests can only be made by the property owner.
To create a guest pass request, select 'Request Guest Pass' on the homescreen. On the bottom of the page, select the smart button labeled 'Request Guest Pass.' Follow the prompts in the chat; the property owner will need to provide the name, email of the guest, and dates the pass is active. Once the request is complete, the Association office will create an account for the guest and link it to the property owner account. Once the guest account is created, an email will be sent to the one provided informing the guest that they can download the app to receive their pass.
Once the guest pass expires, the guest will lose access to the app and a new request will need to be submitted.
Architecture Appointments
All residents making a modification to the exterior of the home are required to submit an architecture application for approval by the Architectural Liaison.
To make an appointment through the app, select 'Architectural Modification Appointment' from the blue, square buttons on the homescreen. Then specify which type of appointment is required, either new home or existing home. Then chose a date and time for the appointment.
If you need assistance making an appointment, please contact the Code Enforcement Department at 760-245-9756 or email
code@svla.com
Checking in at SVLA Locations
Through the app, you can check in at different SVLA locations. This will inform Public Safety that you are currently at that location which will eliminate the need for you to show them your Member ID when they complete their checks.
To check in at a location, go to 'My ID', which is in the top right corner of the homescreen. Scroll down to 'Check in at Nearby Locations' and select the location you are at. If there are other family members with you, select them under 'Include Family Members'. Once the location and family members are selected, scroll down to 'Confirm Check In' at the very bottom of the page.
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